Verification

From pending check to paid withdrawal at Shelbywin Casino

Licence rules mean every player must show who they are, and this check usually clears within about 37 hours.

Start the check

UK Gambling CommissionLicensed under No. 82830-4660-R-839895. Shelbywin Casino Ltd, Company No. 98391667.

Six facts

Read the essentials before you send anything

Most players assume the check drags on for days; here are the six facts that settle the timing.

Who checks

Shelbywin Casino Ltd

Licensed regulator

UK Gambling Commission, 82830-4660-R-839895

Time needed

37 hours

Deadline

Before the first withdrawal

Verification mailbox

[email protected]

Minimum age

18+

First-pass check

Clear first time rather than chasing a second review

These four moves decide whether your file clears in one pass or comes back for a retake.

Reading the missing list

Sign in and look for the section that holds your details, then check which of the two copies the system is still waiting for. Upload nothing until that list is clear in front of you.

Your first copy goes in

Photograph your identity page flat on a table in daylight, all four corners inside the frame. Cropped edges and glare are the most frequent reason a first upload gets bounced back.

Name and address intact

Show an address page from the last three months with your name and full address visible, then add the payment method confirmation the casino asks for. Nothing on these copies can be blacked out.

The waiting window

Leave the verification team to work through the file and keep an eye on your inbox for a reply within roughly 37 hours. Chasing it early adds messages rather than speed.

Four proofs

Documents you will be asked for

The worry here is sending something that gets refused, so check each copy against its third column.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four corners, readable text, no glare

Proof of address

ConfirmsWhere you live now

Must showFull name, full address, dated within three months

Payment method confirmation

ConfirmsThe account you paid from

Must showName matching your profile, last digits visible

Your file came back, here is the fix

Proof older than the check. A bill dated months ago tells the team nothing about where you live now, so the address proof fails the recency test. Send a bill issued in the last three months. Pick a utility in your own name.

Why was my name flagged? Details that differ from your account record suggest the paper belongs to someone else, and the check cannot be completed. Update your address in the account first. Ask us to fix a name spelling.

A clean copy clears faster. Cropping or editing strips the corners, the watermark or the edges that prove the paper is genuine, so the team must refuse it. Re-take the whole page flat on a desk. Send the original file, not a screenshot.

Show us where the money comes from

Holding a United Kingdom licence number 82830-4660-R-839895 means Shelbywin Casino must ask about the origin of larger sums; the UK Gambling Commission requires it of every operator. Treat the request as routine paperwork, not a suspicion aimed at you.

One or two documents usually settle it, picked from the list below.

Recent payslips from your employer
Bank statements for the last months
A savings or investment statement
Paperwork for a property sale
A pension or benefit award letter

When we ask

When will you ask me?

Shelbywin Casino times each request to a point in your account, so nothing arrives without a reason.

Mismatch before match

A mistyped postcode or a shortened surname prompts a check, and proof of identity and address settles it before play continues.

Send your papers early

Before money leaves the account for the first time, the team confirms identity, address and payment method, and nothing else is pending afterwards.

Larger sums, extra papers?

A deposit or withdrawal far outside your usual pattern brings a source of funds question, answered with the papers listed above.

Am I old enough?

Confirming you are 18 or over is part of the same check, and a selfie holding your photo identification may be requested for it.

Clear your check

Fair questions about the identity check

Seven quick replies that settle what the identity check asks of you.

By when will Shelbywin Casino want my documents?+

Plan for the paperwork at the latest before your first withdrawal, since the licence makes that the deadline. The casino can request the same files sooner, either when you register or when you make your first deposit, so keep clean copies within reach from day one. Send them as soon as the request lands and your cash-out meets no queue.

What should I do if a scan gets rejected?+

Read the reason in the message first, because a single blurred edge or a missing corner is usually the whole problem. Retake the shot in daylight, flat on a table, with every corner inside the frame, then send the new copy to [email protected]. One clear picture beats three rushed ones.

Will the same paperwork be asked for again in future?+

Expect a fresh copy when something about you changes, such as a new address or an expired card, and when the licence requires a further check. Otherwise the set you cleared stays on file and is not requested again for no reason. Email the verification team before you move or swap cards so the update lands early.

Can I take the photos on my mobile rather than a scanner?+

Yes, a phone camera is fine as long as the text stays sharp and the whole document fits inside the frame. Lay the paper on a plain surface, switch the flash off and hold the handset steady above it, because glare hides numbers. A straight, well-lit photo is accepted far more often than a dark scanner copy.

How long does verification take at Shelbywin Casino?+

Allow up to 37 hours for the review, counted from the moment a complete set arrives. Most checks close sooner, and the wait stretches only when a file is unclear and a retake is needed. Send everything in one go and the clock never restarts.

How safe are the documents I upload?+

Your files travel over 256-bit TLS, the same shield used for payments, so nothing crosses the network in the open. Only the staff who review identity checks can open them, and they are kept for the licence purpose alone. Write to [email protected] if you want to know what is held about you.

I have changed my name, so which document do I send?+

Send the proof of identity that carries your current name, then add the paper that links the old name to the new one, such as a marriage or deed record alongside the updated photo card. Both fit inside the proof of identity request, so post them together. A quick note to [email protected] stops the review from stalling on the mismatch.